When you make a purchase through our website or via telephone, you agree to our Cancellation and Refund Policies outlined below:

a) No longer need the service:
You may cancel your order as long as it has not been processed. Once your order is in "Processing Status” cancellations will not be accepted.

b) Product dissatisfaction:

The customer has a maximum of 48 hours to report any dissatisfaction with the product that has been purchased . After this time, Fiorence concludes its warranty policy on the product, as it deals with perishable goods.

To file a complaint, please contact the following numbers: 222 616 56 93 or 238 258 6451. Our quality and service department will contact you to follow up on your complaint within a maximum of 8 hours.